Job Description


Will consider candidates who can work either part-time or full-time hours. 

About Us: 

We are relentless advocates for individuals, their families, and our communities.  We help low-income and disabled people gain access to the Social Security disability benefits, income and services they need to improve their quality of life for many years to come.  It’s our calling and our life’s work and it’s a privilege and an honor to do what we do.  If you are somebody who wants to transform the lives of the people around us and are passionate about helping others in need, then we would love to have you as part of our team.

Job Summary:

The primary goal of the Record Administrator is to classify, store, retrieve, and update-generated information to support the Operations team in the application process.  Responsible for creating and maintaining an efficient and accessible filing system and assisting other departments with clerical related projects.  As a support function, the responsibilities include but are not limited to:

Essential Functions & Responsibilities:

  • Organize and maintain file system; files and retrieves all documents, applications, verifications and correspondence related to patient applications.
  • Sort or classify information according to guidelines such as content, purpose, user criteria, or chronological, alphabetical, or numerical order. 
  • Place materials into storage receptacles, such as file cabinets, boxes, bins, or drawers, according to classification and identification information. 
  • Scan or read incoming materials in order to determine how and where they should be classified or filed. 
  • Find and retrieve information from files in response to user requests. 
  • Track materials removed from file cabinets in order to ensure that borrowed files are returned. 
  • Eliminate outdated or unnecessary materials, destroying them or transferring them to inactive storage according to file maintenance guidelines and/or legal requirements. This includes: shredding of papers and preparing packages for storage in offsite facilities.
  • Add new material to file records, and/or create new records as necessary. Answer questions about records and files. 
  • Schedule, confirm and re-schedule Social Security appointments for members.
  • Process all incoming mail and distribute, including undeliverable mail returned to HFI and research alternative means of contact the member.
  • Scan all member and/or Social Security documents received via mail into member electronic record.
  • Perform general office duties such as typing, operating office machines, and sorting mail. 
  • Assist other departments as necessary with clerical support projects. 
  • Other duties may be assigned.

Minimum Requirements:

  • High school diploma or general education degree (GED); or zero to six months related experience and/or training; or equivalent combination of education and experience.
  • Self-motivated, reliable, responsible, and accountable. 
  • Ability to work well within a fast-paced, team-oriented environment.  
  • Willingness and ability to work extra hours during a workweek as required. 
  • Outstanding attention to detail.
  • Planning and organizational skills necessary to coordinate workload around multiple assignments and clients. 
  • Identifies own learning needs and seeks appropriate assistance from Manager/Supervisor. 
  • Excellent computer skills including: proficient typing skills, MS Office, and data entry.  
  • Ability to work well within a fast-paced, collaborative, cross-functional team environment.  
  • Willing to work extra hours when necessary with short notice and maintain a flexible availability.
  • Successful applicants must be fully vaccinated against COVID-19 as a condition of employment.  Applicants may request a reasonable accommodation from this requirement for medical or religious reasons, as permitted by law.  

Application Details: 

All interested applicants should submit a resume and cover letter when you apply. To apply please visit or by viewing our website at The requisition number for this job is 1044. This position will remain open until filled.

EEO Statement: 

HFI is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind. HFI is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions are based on business needs, job requirements and individual qualifications, without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. HFI will not tolerate discrimination or harassment based on any of these characteristics. HFI encourages applicants of all ages.


Application Instructions

Please click on the link below to apply for this position. A new window will open and direct you to apply at our corporate careers page. We look forward to hearing from you!

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