Job Description



The primary goal of the Record Administrator is to classify, store, retrieve, and update-generated information to support the Operations team in the application process. Responsible for creating and maintaining an efficient and accessible filing system and assisting other departments with clerical related projects. As a support function, the responsibilities include but are not limited to:  




· Organize and maintain file system; files and retrieves all documents, applications, verifications and correspondence related to patient applications. 


· Sort or classify information according to guidelines such as content, purpose, user criteria, or chronological, alphabetical, or numerical order.  


· Place materials into storage receptacles, such as file cabinets, boxes, bins, or drawers, according to classification and identification information.  


· Scan or read incoming materials in order to determine how and where they should be classified or filed.  


· Find and retrieve information from files in response to user requests.  


· Track materials removed from file cabinets in order to ensure that borrowed files are returned.  


· Eliminate outdated or unnecessary materials, destroying them or transferring them to inactive storage according to file maintenance guidelines and/or legal requirements. This includes: shredding of papers and preparing packages for storage in offsite facilities. 


· Add new material to file records, and/or create new records as necessary. Answer questions about records and files.  


· Schedule, confirm and re-schedule Social Security appointments for members. 


· Process all incoming Social Security mail and distribute, including undeliverable mail returned to HFI and research alternative means of contact the member.  


· Scan various Social Security mail into member electronic record. 


· Perform general office duties such as typing, operating office machines, and sorting mail.  


· Assist other departments as necessary with clerical support projects.  


· Other duties may be assigned.  





· High school diploma or general education degree (GED); or zero to six months related experience and/or training; or equivalent combination of education and experience. 


· Self-motivated, reliable, responsible, and accountable.  


· Ability to work well within a fast-paced, team-oriented environment.  


· Willingness and ability to work extra hours during a workweek as required.  


· Outstanding attention to detail. 


· Planning and organizational skills necessary to coordinate workload around multiple assignments and clients.  


· Identifies own learning needs and seeks appropriate assistance from Manager/Supervisor.  


· Excellent computer skills including: proficient typing skills, MS Office, and data entry.  


· Ability to work well within a fast-paced, collaborative, cross-functional team environment. Willing to work extra hours when necessary with short notice and maintain a flexible availability. 





Moderate noise level associated with open office work environment 





While performing the duties of this job, the employee is regularly required to talk or hear; stand, walk, sit, use hands to finger, handle or feel objects, and reach with hands and arms. The employee occasionally will lift and/or move up to 25 pounds. 




Application Instructions

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