Strategic Account Manager/Corporate Account Manager

Winner of the Best and Brightest® Companies to Work for in Boston and in the Nation by the National Association for Business Resources (NABR) for the third consecutive year.

🚀 Join Our Team as a Strategic Account Manager 🌐

Are you a proactive and strategic professional with a passion for managing client relationships and driving successful product implementations? We’re looking for a talented Account Manager to join our dynamic team and play a crucial role in overseeing and nurturing our client accounts.

Who We Are

We are relentless advocates for individuals, their families, and our communities. We help low-income and disabled people gain access to the Social Security disability benefits, income, and services they need to improve their quality of life for many years to come. It’s our calling and our life’s work, and it’s a privilege and an honor to do what we do. If you are somebody who wants to transform the lives of the people around us and are passionate about helping others in need, then we would love to have you as part of our team.

Position Overview

As a Strategic Account Manager, you will be the primary point of contact for our clients, managing their relationships from the initial sale through successful product implementation and ongoing service. Your role will involve coordinating onboarding processes, ensuring clients are fully utilizing our solutions, and proactively addressing any issues that arise. You will work closely with internal and external stakeholders to ensure a seamless and positive client experience.

Key Responsibilities

• Client Relationship Management: Manage client interactions from the sale through implementation and ongoing service. Develop and maintain strong relationships with key client contacts and decision-makers.
• Service Oversight and Delivery: Ensure clients utilize all contracted services effectively, communicate critical deliverables, and coordinate data requirements throughout the client lifecycle.
• Training and Support: Develop and customize training materials, conduct workshops, and address and resolve service issues.
• Analytical and Strategic Oversight: Monitor key metrics, enhance workflows, identify opportunities, and conduct Service Account Reviews.
• Sales and Business Development: Assist with pre-sales efforts, identify up-sell and cross-sell opportunities, and lead these initiatives.
• Operational Efficiency: Maintain accurate records, resolve billing errors, and ensure smooth service execution.
• Team Coordination: Collaborate with sales and business development teams, and work with cross-functional teams to ensure effective service delivery.

Minimum Requirements

• Bachelor’s Degree in Business, Marketing, or related field.
• 4-6 years of experience in business development, relationship management, account management, onboarding/implementation, sales/marketing or related roles, with a preference for experience with federal programs such as SSA, Medicare, and Medicaid.
• Professional certification (PMP, APM, CAPM) is preferred.
• Strong client orientation with excellent communication and presentation skills.
• Proven ability to manage multiple accounts and tasks effectively.
• High comfort level with MS Office Suite and strong analytical skills.
• Ability to adapt to changing environments and manage unclear situations.
• Willingness and ability to travel as required (20-30%).

Why Join Us

• Competitive salary and comprehensive benefits package.
• Opportunities for career growth and development within a dynamic organization.
• Collaborative and inclusive work environment that values teamwork and innovation.
• Flexible work options: Remote or Hybrid.

Applicants must be authorized to work for ANY employer in the US.  We are unable to sponsor or take over sponsorship of an employment Visa at this time.

Our Massachusetts based starting salary for this role ranges from $90,000 – $115,000 annually.   The salary range does not reflect total compensation which includes base salary, benefits and other options.  

EEO Statement

HFI is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind. HFI is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions are based on business needs, job requirements and individual qualifications, without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. HFI will not tolerate discrimination or harassment based on any of these characteristics. HFI encourages applicants of all ages.