Strategic Account Manager

Winner of the Best and Brightest® Companies to Work for in Boston and in the Nation by the National Association for Business Resources (NABR) for the third consecutive year!

Are you a relationship-driven professional who thrives at the intersection of client success, project leadership, and business strategy? Do you enjoy partnering with executive stakeholders, solving complex challenges, and transforming data into meaningful business outcomes?

We're seeking a Strategic Account Manager (SAM) to serve as the primary owner of key client relationships from implementation through long-term account management, retention, and growth. This highly visible role combines client leadership, implementation management, operational oversight, and strategic consulting to help clients achieve measurable results while driving organizational success.

What You'll Do

As a Strategic Account Manager, you'll act as both a trusted advisor and implementation leader, ensuring clients receive exceptional service throughout their lifecycle.

Key responsibilities include:

• Own and manage strategic client relationships from implementation through ongoing account management and growth.
• Lead client implementations, ensuring projects are delivered on time, within scope, and aligned to business objectives.
• Build trusted partnerships with executive-level stakeholders and serve as the primary point of contact for strategic discussions and escalations.
• Analyze client performance, operational metrics, and account health to identify opportunities, mitigate risks, and improve outcomes.
• Present data-driven insights, business reviews, and strategic recommendations to senior leaders and decision-makers.
• Coordinate cross-functional teams across Operations, IT, Product, Finance, Sales, and other stakeholders to drive successful client outcomes.
• Manage issue resolution and escalations, ensuring timely communication and effective corrective action plans.
• Oversee implementation scope, change requests, timelines, and project milestones.
• Develop and deliver client training, readiness planning, and post-launch support.
• Identify opportunities for account expansion, process improvements, and operational optimization.
• Support renewal, retention, and business development initiatives through strategic account planning and client advocacy.

What You'll Bring

• Bachelor's degree in Business, Marketing, or a related field. Equivalent experience may be considered.
• 5+ years of experience in Strategic Account Management, Client Success, Relationship Management, Implementation Management, Project Management, or a related client-facing role.
• Experience managing medium-to-large client portfolios and multiple concurrent implementations.
• Proven ability to build relationships and influence Director-level, VP-level, and executive stakeholders.
• Strong analytical skills with experience translating complex data into actionable business recommendations.
• Exceptional communication, presentation, and executive-level relationship management skills.
• Demonstrated success leading cross-functional teams and navigating complex organizational environments.
• Strong project management, prioritization, and problem-solving abilities.
• Experience within healthcare, managed care, healthcare technology, eligibility services, Medicaid, Medicare, or related industries is highly preferred.
• Professional certifications such as PMP or Strategic Account Management (SAM) certification are a plus.
• Willingness to travel up to 20–30% as needed.

Why Join Us?

This is more than an account management role it's an opportunity to become a strategic partner to clients, influence executive decision-making, and help shape solutions that drive meaningful outcomes. You'll work alongside talented cross-functional teams, build lasting client partnerships, and play a critical role in delivering exceptional service and long-term growth. If you're a proactive relationship builder, strategic thinker, and results-driven professional who enjoys making a measurable impact, we'd love to hear from you.

At this time, HFI will not sponsor a new applicant for employment authorization or offer any immigration related support for this position (i.e. H1B, F-1 OPT, F-1 STEM OPT, F-1 CPT, J-1, TN, or another type of work authorization).

Our Massachusetts based annual salary for this role ranges from $100,000-$150,000. The salary range does not reflect total compensation which includes base salary, benefits and other options.

EEO Statement

HFI is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind. HFI is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions are based on business needs, job requirements and individual qualifications, without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. HFI will not tolerate discrimination or harassment based on any of these characteristics. HFI encourages applicants of all ages.